HOEFLON Japan exclusive agent072-202-0647Contact
Consultation/Inquiries

TOP / ORDER FLOW

FROM CONSULTATION TO COMPLETION

Project Process

You can consult with us even if you have not yet decided on the construction method or equipment to be used. We carefully analyze the site conditions and propose a plan that takes into account the balance between safety, ease of construction, and cost.

ORDER FLOW MAP

From order receipt to completion, there are four phases.

You can understand the nine detailed processes in a general flow.

  1. CONSULTconsultation

    Inquiries/document confirmation

  2. PLANplan

    On-site survey/estimate/ordering

  3. BUILDconstruction

    Preparation, safety management, on-site response

  4. FOLLOWcompletion

    Delivery/after-sales follow-up

OUR APPROACH

From First Contact to Completion, With One Dedicated Point of Contact.

Conditions for transporting and installing heavy objects, renewing mechanical equipment, demolition, crane work, etc. vary depending on the site. At Hisatec, we not only listen to your requests, but also confirm the delivery route, building conditions, surrounding environment, working hours, and safety measures, and then formulate a workable method.

Even if you do not have official drawings or specifications, please contact us with as much information as possible. The person in charge will organize and guide you through the necessary confirmation items.

01

CONTACT

Inquiries/Consultations

Please tell us about the construction details and any problems you may have by using the inquiry form or by phone. There is no problem even if the specific construction method has not been decided.

What you would like to know

  • Site location and type of building/facility
  • Approximate dimensions, weight, and quantity of the object
  • Desired construction period and workable time zone
  • Documents you currently have such as drawings, photos, specifications, etc.

If we do not have any documentation, we will start by checking with photographs of the site and verbal explanations.

02

HEARING

Hearing/document confirmation

Our representative will ask you about your objectives, constraints, and wishes in detail. We will review the materials we receive and organize the necessity of on-site investigation and items to consider.

Main check items

  • Loading/exporting route and opening dimensions
  • Floor load, lifting conditions, installation space
  • Impact on operating equipment and surrounding work
  • Necessary application, qualifications, and witnessing conditions
03

SITE SURVEY

Field survey

If necessary, a person in charge will visit the site and check conditions that cannot be determined from drawings alone. We check not only the work area, but also vehicle access routes, material storage areas, and the surrounding environment.

What HISATECH confirms

  • Site dimensions, steps, obstacles, flow lines
  • Possible placement range for cranes and vehicles
  • The need for curing, temporary construction, and traffic guidance
  • Safety measures and consideration for neighbors and facility users

The schedule for the on-site inspection will be adjusted in consideration of the customer's operating status.

04

PLANNING

Construction plan/estimate

Based on the survey results, we will consider construction methods, equipment, personnel, safety measures, and processes. We will provide you with a quote that explains the contents and costs.

Contents of proposal

  • Scope of work and construction method
  • Cranes, vehicles, and equipment used
  • Estimated process and working time
  • Costs, prerequisites, and exclusions

If there are any changes or additional requests to the conditions, we will reconfirm the contents and make adjustments.

05

ORDER

Confirm details/official order

After confirming the construction details, price, schedule, and division of roles, we will officially place the order after reaching an agreement. We will not proceed with any questions you may have.

Final confirmation before ordering

  • Work scope and responsibility classification
  • Supplied items, loaned items, customer arrangements
  • Process, working time, facility downtime
  • Payment terms and required documents
06

PREPARATION

Construction preparation/preliminary meeting

We will share the construction plan with all parties involved and arrange the necessary equipment, personnel, subcontractors, applications, and safety documents. Check in advance to see if there are any changes in site conditions.

Main preparation contents

  • Sharing of construction procedures, processes, and communication system
  • Arrangement of equipment and delivery vehicle
  • Preparation of KY, work procedure manuals, and safety documents
  • Confirmation of curing, on-site management, power outage/stop work
07

CONSTRUCTION

Construction/progress sharing

On the day of construction, safety will be our top priority under the direction of the person in charge. We will proceed with the work while checking the situation on-site, and will promptly report any changes or unexpected events that occur.

Response during construction

  • Pre-work meetings and hazard prediction activities
  • Protecting equipment, buildings, and surrounding areas
  • Process and quality control
  • Photo records and progress reports as needed
08

COMPLETION

Completion confirmation/handover

After construction, we will check the finish, operation, and surrounding conditions. We will ask the customer to confirm it and hand it over to them along with the necessary records and documents.

Check at the time of completion

  • Construction scope and finish
  • Removal and cleaning of leftover materials and temporary structures
  • Submit photos, reports, and completion documents
  • Information regarding additional support and future maintenance
09

FOLLOW UP

After-sales follow-up

If you have any concerns or additional work needs to be done after construction is complete, please contact the person in charge. We will check the on-site records and advise you on any necessary actions.

Please contact us even after completion.

  • Consultation regarding additional/change construction work
  • Future plans for equipment renewal and relocation
  • Construction at another base/related facility
  • Consultation regarding regular work and ongoing projects

BEFORE CONTACT

You Can Contact Us Before Every Detail Is Ready. No Details Required Upfront.

Even at the stage of ``I don't know what to tell you'' or ``I can't decide on a construction method,'' the person in charge will confirm the necessary information step by step. If you are in a hurry, please let us know your desired timing first.

*The period required for investigation, planning, and construction will vary depending on site conditions, scale of construction, application status of related organizations, etc.

CONTACT

Tell Us About Your Site. Tell Us What You Know.

Consult using the form072-202-0647